Delivery

• We use various Couriers to give you the best service possible for the lowest price
• Your delivery should arrive within the time stated for each courier.
• If you have not received within this time please contact us
• Any Damaged or missing items need to be reported in writing, within 24 hours to allow us to claim from courier
• For damage claims please supply photos to help process any claim

Free Delivery

• Free delivery is only possible to UK mainland addresses excluding the Scottish highlands and Northern Ireland.
• Some bulky items e.g. large sheets of MDF or acrylic styrene may not be eligible for free shipping due to their weight and dimensions
• Orders with large total weights or quantities may be more expensive to ship and therefore may not be eligible for free shipping. Where this is the case we will contact you with the option of paying the shipping cost or cancelling your order for a refund.

Returns

• Please inform us if you would like to return an item
• Items must be returned in original packaging and ready for resale unopened
• Return postage to be paid by customer
• Returned items, will incur a 15% restocking charge 
• Made to Order and custom order items will need to be paid for up front and we are unable to accept returns or offer refunds on these unless incorrectly supplied. This includes but is not limited to moulding, cut mount board and trade frames
• For faulty items, please contact us and we will arrange an exchange or refund
• Items can be returned up 28 days later please contact before returning
• Carriage paid orders, that are returned for a refund, will incur the original cost of shipping.
• The cost of returning an item will be at the customer's expense unless incorrectly supplied.

Refunds

• Please contact us if you require refund and we will sort this for you if eligible.

Cancellation

• If you would like to cancel an order please contact us as soon as possible so that we don't despatch the order.

International Delivery

• Our website is setup for UK delivery only. For international delivery, please make a note of the product codes you would like to order and contact us for a quote.

Special Offers and Discounts

• The supply of all products with special offers or discounts are subject to stock.
• Special offers and discount codes may be withdrawn at our discretion.
•  Discounts may not be combined with products on special offer.
• A maximum of one discount code may be used per transaction

Contact Details

Call us on 01530 836 444 or sales@ukframingsupplies.com for any questions or queries