- We use various Couriers to give you the best service possible for the lowest price
- Your delivery should arrive within the time stated for each courier.
- If you have not received within this time please contact us
- Any Damage or shortage needs to be reported in written, within 24 hours to allow us to claim from courier
- For damage claim please supply photos to help speed up any claim
- Free delivery is only possible to UK mainland addresses excluding the Scottish highlands and Northern Ireland.
- Some bulky items e.g. large sheets of MDF or acrylic styrene may not be eligible for free shipping due to their weight and dimensions
- Orders with large total weights or quantities may be more expensive to ship and therefore may not be eligible for free shipping. Where this is the case we will contact you with the option of paying the shipping cost or cancelling your order for a refund.
- Please inform us if you would like to return an item
- Items must be returned in original packaging and ready for resale unopened
- return postage to be paid by customer
- Returned items, will incur a 15% restocking charge
- Special order items will need to be paid up front and we cant accept returns on these unless faulty
- Faulty items please contact us and we will arrange exchange / refund
- Items can be returned up 28 days later please contact before returning
- Carriage paid orders, that are returned for a refund, will incur the original cost of shipping.
- Please contact us if you require refund and we will sort this for you if eligible.
- If you would like to cancel an order please contact us as soon as possible so that we don't despatch the order.
- Our website is setup for UK delivery only. For international delivery, please make a note of the product codes you would like to order and contact us for a quote.
Special Offers and Discounts
- The supply of all products with special offers or discounts are subject to stock.
- Special offers and discount codes may be withdrawn at our discretion.
- Discounts may not be combined with products on special offer.
- A maximum of one discount code may be used per transaction
Call us on 01530 836 444 or firstname.lastname@example.org for any questions or queries